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Sign up for the support program that makes sense for your business.

Standard or premium technical support programs are only available for actively supported mainstream product versions. Extended support for older versions may be available, but will be subject to an additional charge. For customers electing not to purchase annual technical support, assistance is available on a pay per call basis. On-site time and related travel expenses are not included in any of the support programs.

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For Information
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Standard Support

Our standard program provides support for investigating and resolving bugs, making configuration corrections and assistance necessary to return your system to a normal functional state using your available spares and database backups. Support is renewed annually. You employees have direct access to our help desk personnel 24/7 via our toll free telephone, e-mail, fax or web siteOur standard program provides support for investigating and resolving bugs, making configuration corrections and any other assistance necessary to return your system to a normal functional state using your available spares and database backups. Support is renewed annually. Your employees have direct access to our help desk personnel 24/7 via our toll free telephone, e-mail, fax or web site.

Premium Support

In addition to the services offered under our standard support program, our premium level of support includes access to new releases of software. Customers will be notified when any new release is available and, on request, support staff will ship the upgrade via the most appropriate method. In addition, Varec technical staff will provide telephone support if necessary to assist in installing the version upgrade.

Extended, Application & Business Consultancy Services & Support

For services not covered by standard or premium support programs, Varec offers extended support, specific application support and business consultancy services. These services can include analysis and review of existing business processes, site surveys, instrument selection, project planning and administration, customized training programs, on-site troubleshooting and diagnostics, systems integration, custom communications interfaces and customized displays and reports. These services are billed on a time and materials basis.

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